Silence in counselling feels uncomfortable for most students. Learn why it matters, what's really happening during silence, and how to stay with it confidently.

Learn what confidentiality really means in counselling, when it must be broken, and how to talk about it with clients. Essential guide for CPCAB Level 2 students.

Discover what empathy really means in counselling. Learn why it's more than just words, how to show authentic understanding, and avoid common Level 2 mistakes.