Learn when and how to refer someone on as a Level 2 helper. Discover why enabling additional support is collaboration, not failure, and how to have the conversation.

Learn why recognising your limits as a counsellor is professional strength, not weakness. Practical guidance for CPCAB Level 2 students on working within ability.

Your own feelings will show up in counselling sessions. Learn how to recognise when your stuff is getting in the way, why it matters, and practical ways to work with it.

Silence in counselling feels uncomfortable for most students. Learn why it matters, what's really happening during silence, and how to stay with it confidently.

Learn what confidentiality really means in counselling, when it must be broken, and how to talk about it with clients. Essential guide for CPCAB Level 2 students.

Discover what empathy really means in counselling. Learn why it's more than just words, how to show authentic understanding, and avoid common Level 2 mistakes.